AGENERAL TERMS & HOUSE RULES 2026

Welcome to Camperstop Alegría.
We think it is important that every guest feels welcome, safe and at home with us. Personal attention, peace, respect and a relaxed atmosphere are central to us. To keep the stay pleasant for everyone, we ask you to respect the house rules and conditions below. By entering the site, registering on arrival and/or using our facilities, you agree to these terms and conditions.

1. General

1.1 These general terms and conditions and house rules apply to all guests, visitors, vehicles and pets staying at Camperstop Alegría.

1.2 We ask every guest to treat other guests, our facilities, nature and the tranquility of the site with respect.

1.3 Camperstop Alegría reserves the right to deviate from these conditions in exceptional situations when necessary for safety,  peace or proper course of affairs on the site.

1.4 Spanish law applies to all stays and agreements.

2. Arrival and registration

2.1 Arrival is possible daily between 08:30 and 21:00. Arriving later? Please contact us in advance. A lot is possible in consultation.

2.2 Our motorhome pitch is secured with an electric entrance gate and camera surveillance for the safety of our guests and property.

2.3 If we are not immediately present on arrival, you can look for an available pitch and possibly connect it to the power supply. As soon as we return, we will visit you personally to ask if you will register.

2.4 Upon arrival, we ask all guests to register with a valid passport or identity card. A driver’s license does not count as official proof of identity for this.

2.5 We reserve the right to refuse guests if this is deemed necessary for the peace, safety or atmosphere on the motorhome site.

 Departure

3.1 We do not have strict departure times, but kindly ask our guests to clear the motorhome site around 12:00 for new arrivals.

3.2 Do you want to leave later? Feel free to ask us. If the place is available, we will be happy to think along with you.

3.3 If the power supply is still used after 12:00, we charge a small additional fee of € 2.50.

 Peace, atmosphere and respect

4.1 We would like to maintain a quiet and cozy atmosphere in which everyone can enjoy their stay.

4.2 Therefore, we ask our guests to be considerate of each other and to avoid noise nuisance, especially in the evening and night.

4.3 Disrespectful, aggressive, intimidating or excessively disruptive behavior is not accepted.

4.4 When the peace or safety of other guests is disturbed,  We reserve the right to take appropriate measures or, in serious cases, to terminate the stay.

5. Use of the motorhome pitch

5.1 Side tents, gazebos and similar setups are not permitted.

5.2 In accordance with local regulations, guests are requested to fold awnings after 9:00 p.m. Due to the sudden gusts of wind that can occur here, this is also important for your own safety and to prevent damage to your equipment.

5.3 Additional vehicles can only be parked in consultation and in designated places.

5.4 In the context of the environment and sustainability, we ask our guests to carefully separate the waste and to jointly ensure a neat and clean motorhome pitch.

6. Electricity

6.1 Use of electricity is possible at a fixed rate per night.

6.2 You can use the power supply yourself. We trust that everyone will handle this with care and respect.

6.3 The use of heavy household appliances such as washing machines, freezers, and similar equipment is not permitted without prior consultation. (also do not connect/use kettles in the toilet building)

6.4 A maximum load of 10 amperes / 230 volts (2300 Watts) applies per connection.

6.5 Any damage caused by incorrect or excessive use of the power supply can be recovered from the user.

7. Water and service area

7.1 Use of water and the service area is included in normal recreational use.

7.2 We ask you to use water consciously and sparingly, as this is extra important in Spain.

7.3 Filling the water tank up to 120 liters is included. In the event of exceptionally high consumption, additional costs may be charged.

7.4 Washing of vehicles is not permitted.

7.5 Grey water and chemical toilets may only be emptied in the designated areas.

7.6 The discharge of waste water outside the service facilities is not permitted.

 Pets

8.1 Pets are welcome, provided they do not cause a nuisance to other guests.

8.2 Dogs must always be kept on a leash on the premises.

8.3 We kindly ask owners to clean up excrement immediately.

8.4 Pets may not be left unattended if this may cause a nuisance. Also think of the heat!

8.5 The owner remains responsible and liable for any damage or nuisance caused by the pet.

  Safety

9.1 For the safety of everyone, open fires, campfires and barbecuing on wood or coal are not allowed.

9.2 Gas and electric barbecues are allowed provided they are used safely and do not cause any nuisance.

9.3 In the event of an emergency, emergency number 112 must be called immediately and the owner of Camperstop Alegria must be reported immediately.

9.4 Fire extinguishers, a first aid kit and an AED are available on the site for emergencies.

9.5 Parents and supervisors always remain responsible for their children.

10. Waste and environment

10.1 We believe it is important to treat nature and the environment with care.

10.2 Waste must therefore be disposed of separately in the appropriate containers.

10.3 Leaving bulky waste or damaged materials on the site is not permitted.

11. Payments

11.1 All accommodation costs and facilities used must be paid in full at the latest on departure.

11.2 Payment can be made in cash, by debit card or by bank transfer.

11.3 For cash payments we accept banknotes up to € 100.

11.4 If a guest leaves without payment, Camperstop Alegría will contact you with the request to pay the outstanding costs immediately.

If payment is not made despite this request, we reserve the right to hand over the claim, to call in the police or competent authorities and to recover any additional costs, including administration, collection and legal costs, from the guest.

11.5 We are not responsible for incorrect or out-of-date price information displayed on third-party websites.

The prices listed at our premises and/or on our official channels (the Camperstop Alegria website) are the current prices and are the ones that apply.

12. Liability

12.1 Accommodation at Camperstop Alegría is entirely at your own responsibility.

12.2 We advise our guests to have appropriate insurance that provides sufficient cover for the usual risks during their stay.

12.3 Camperstop Alegría has insurance for damages for which it is liable under the law. However, guests remain responsible for their own belongings, vehicles, companions, pets and minor children at all times.

12.4 Damage caused by a guest, their companions, visitors, children or pets to property, facilities or the premises of Camperstop Alegría may be recovered from the responsible person.

12.5 Parents and guardians remain responsible for the behaviour and supervision of their minor children at all times.

In the event of disputes, criminal offenses or situations where the safety of guests, employees or property is at stake, we reserve the right to call in the police or other competent authorities.

13. Force majeure

13.1 In exceptional situations such as extreme weather, natural disasters, government measures, fire, malfunctions or other forms of force majeure, Camperstop Alegría may decide to modify or cancel reservations or stays.

13.2 In such cases, amounts already paid for unused overnight stays may be refunded.

13.3 Camperstop Alegría is not liable for additional costs arising from force majeure situations.

 Privacy

14.1 Personal data is processed in accordance with the applicable Spanish and European privacy legislation (GDPR).

14.2 Data is only used for reservations, administration, legal obligations and communication with guests.

14.3 Camera surveillance is only used for security of guests, vehicles and property.

15. Complaints

15.1 Do you have a complaint or problem during your stay? Please let us know immediately.

15.2 Complaints that are only reported after departure may be less easy to resolve.

15.3 Written complaints must be reported in writing as soon as possible, but no later than 5 days after departure.

16. Violation of the house rules

16.1 When guests violate these house rules or disturb the peace, safety, atmosphere or stay of other guests, Camperstop Alegría may request them verbally or in writing to immediately cease the behavior in question.

16.2 If the nuisance continues or there is a serious violation, we reserve the right to terminate the stay or the agreement with immediate effect and to immediately deny the guest in question access to the site.

16.3 In the event of criminal offences or situations in which the safety of guests, employees or property is at stake, we reserve the right to call in the police or other competent authorities.16.4 There is no right to a refund of accommodation costs.

16.5 Any damage or additional costs resulting from violations will be borne by the perpetrator.

We hope you enjoy the peace, freedom and hospitality of Camperstop Alegría and wish you a wonderful stay.